Security at Loom Loyalty.
Loyalty programs run on trust. Your customers share their names, their purchases, and how they behave because they trust your brand. You share that with us because you trust us to protect it. We do not take that lightly.
This page explains how we protect data, yours and your customers', and what we do to keep it safe.
You own your data
Your data belongs to you. We process it to run your loyalty program and to support you, and for nothing else. We do not sell it. We do not share it with other customers. You can export it or delete it whenever you want.
How we protect it
We encrypt data in transit and at rest. We limit access to the people who need it to do their jobs, require multifactor authentication, and log activity across our systems. Each customer's data runs in its own isolated environment. We monitor continuously, patch quickly, and test our defenses on a regular schedule. Our team is bound by confidentiality and trained on security.
AI that respects your customers
Loom Loyalty is AI native. Patterns reads behavior in real time and Weave acts on it. We built that intelligence to work without putting your customers at risk.
We do not use identifiable member data to train models that serve other customers. Inside the platform, our models learn only from data that has been aggregated and de-identified. AI supports your team. It does not replace human judgment on decisions that materially affect a person.
Certifications and reports
We share certifications and security reports with customers under a confidentiality agreement on request.
Privacy
How we handle personal data, including GDPR and CCPA support and how this site uses analytics, is on our privacy page.
Last updated July 2026
Found something? Tell us.
Email hello@loomloyalty.com. We respond quickly and we tell you what we find.